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Tuesday, August 08, 2006

what spill? part deux



Well, I am a fan of customer service and in their defense, BP actually responded to my polite chastisement and opinion of recent events. To review, first my email, then their response:

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From : J Willis

FIX IT. This is the 2nd spill THIS YEAR. FIX IT, DAMN IT. You "claim" to be beyond petroleum. Guess what? You're no better (and I would argue far worse) than any other oil company and you are ALL responsible. Thanks for lining your pockets by screwing the environment. I am extremely disappointed in BP.

Disappointed, J Willis

And BTW, on this application, don't pre-check "I consent for my personal data to be used for marketing" - that's total crap. Typical of a money grubbing oil company though, isn't it? Thanks for exacerbating everything that's wrong with this country.

[Like I said, I was mad to begin with and preselected opt-out boxes really make me scorching eyeballs mad! oooh, I'm mad again just thinking about it but that's for another post. Onto the response.]

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(BP U.S.) Inquiry Response (43250)

From : bp us
Date : 08/08/06 16:58

Dear Ms. Willis,

thank you very much for contacting BP. We deeply regret that it has been necessary to shutdown a portion ofthe Prudhoe Bay oil field. We are taking this action as a precaution to protect the environment and to ensure the integrity of supplies of oil. We believe we must fully investigate the corrosion issues, and to do that some of the lines that connect oil wells to the Trans AlaskaPipeline System (TAPS) must come down. Many have asked why we did not have a corrosion detection and prevention program. We have had a regular program of ultra sonic surveys to evaluate the condition of the lines, as well as an ongoing corrosion prevention program that includes the use of chemical agents. We believed this was an acceptable and adequate program, particularly given that most of these lines are above ground. This method was chosen because in the early 90s, "pigging" the lines was found to be difficult because of the amount of scale and solids. However, we will be working to revise our corrosion prevention program based on newinformation and technology. BP is committing all the human and financial resources to complete the work that has to be done, as quickly and as safely as possible. In the meantime, we are working in cooperation with state and federal regulators to restore production. BP is also aggressively seeking international sources of supply to replace production that will be lost due to this shutdown. We apologize for the impact these measures are having on the nation and the State of Alaska.

Regards,
bp.com\us

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You know what? BP didn't even address the part of my letter about the fact that it's their second spill this year. OR even address what they intended to do about the environmental damage. It's almost as though they didn't even bother to read my letter (sniff!) . . .

For a brief history about BP before it was "beyond petroleum," heck before it was even "british petroleum," check out hugh bris's lastest post : Obscure History Lesson.

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